Alumni.NET:Help

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We've divided our help page into different sections to help you find the answers to your questions. Click on the section title or the questions to go to that page and view all the topics listed under it. Alumni.NET is divided into three distinct parts - www.Alumni.NET, wiki.Alumni.NET, and Wikimap.

www.Alumni.NET Help

Registration

How do I register as a member?
- Just click on the register link located on the upper right hand corner. You will need to reply to a confirmation email sent to the email address used to register with our site to complete the registration process. You may also register using your Facebook credentials.
I get an error that says 'Email already exists'.
- If you get this error message while registering, it means that you are already a registered member of Alumni.NET. To begin enjoying the benefits of registration, all you need to do is login. Only one registration is needed to manage all your groups in Alumni.NET. If you were trying to correct an error you made during registration, you just need to use the edit your profile icon beside your name.
Why is birthday a required field?
- Alumni.NET members are expected to list their real name. Birth dates are collected as a possible means to verify the authenticity of a member. By default, birth month and day are shown to a member's friends. There is an option to not reveal it to anyone.
How do I register with more than one group?
- To register with more than one group, you do NOT need to go through the entire registration process again. Just login using your email address and password then look for your group in Alumni.NET. On your group page, click on JOIN THIS GROUP and you just need to fill in your start and end years and degree or position. It's that simple!
How do I register a Friend or Family Member?
- You may add a friend or family member, but please ask their permission before doing so. You can register their names the same way you registered yours but you must use a different email address for each person you wish to register with Alumni.NET
How do I modify My Registration?
- To modify your registration, you need to login to Alumni.NET and use the Edit your profile icon located beside your name on the left hand side. You can change your personal and group details from that page. Changing your e-mail would generate a new confirmation email.
- Go to the login page now
How do I deactivate my registration?
- Go to the Settings Section to deactivate your account. Logging in after deactivation will automatically activate the account again.
I didn't Receive E-Mail Confirmation. How do I request for a new one?
- If you didn't receive an email confirmation when you registered, please check your spam folder. There will be a link to resend your confirmation email if you try to login. Click on the website link in the email to begin enjoying the privileges of being an Alumni.NET member. In the event that you do not receive you confirmation email after a resend request, please send us an email. Unconfirmed accounts will not be visible to other users, will not be able to access in the next login, and will be unable to post in discussion boards.

Login

How do I Login?
- You can login from an page on Alumni.NET. Just enter your Email address and Password in the Member Login box at the left-hand side of the page. The Login link is available on any Alumni.NET Page. You may also login using your Facebook credentials. If you have an Alumni.NET account and you login using Facebook, the two accounts will be merged as one.
- If you are already logged in, your name will be listed in the box. To change the user currently logged in to Alumni.NET, just click on 'Logout' and login again.
- Why do I need to login? There are some features that are exclusive to members of Alumni.NET. You need to be logged in to access these features.
My e-mail address has changed. How do I login?
- If your email address has changed, use your OLD email address to login to Alumni.NET. Click on the Edit Your Profile Icon beside your name on the left-hand side. On the edit page, click on "Contact". Change your email address to your NEW address and click on "Submit". A verification email will be sent to your new email.
I've forgotten my password. Can you send it to me?
- If your current email address is the same as the one you registered in Alumni.NET, please follow these simple steps:
  - Go to our main page http://www.alumni.net/
  - In the Members Login box, click 'Forgot Password?'.
  - You will be taken to a form where you just have to enter your Email Address and click on 'Submit'. Your password will automatically be sent to your via email.
- I want to request for my lost password now.
I've forgotten my password and my email has changed. How do I login?
- If your Email Address has Changed, please send an email to support@alumni.net with 'Email Change' in the subject line. Please include the following information in the body of the message:
  - Email address used to sign up for Alumni.NET
  - First and Last Name of Registrant
  - New Email address
- We will change your email for you and send you your password. You can then login to Alumni.NET using your new email address and password.

Location Listing

How do I add a location?
- To add a location, simply go to the page where the new location should be listed and click on "Add Location" at the bottom of the page. Fill in all the fields in the form and click the Submit button. An email will be sent to you when the new location has been added.
- Note: Some locations (United States of America, Canada, India and the Philippines) do not have an "Add Location" link because these countries already have a complete city listing.
How do I modify or delete a location?
- To modify or delete a location, send an email to support1@alumni.net with 'Location Listing' as your email subject. Please make sure you include the details of what location to modify or delete and its complete location path in Alumni.NET.

Search Feature

What can I search for?
- You can search for a member, group, location, or member affiliation. When searching for members, type their first name and last name. You can also enter the maiden last name of a fellow alumni, and if they've entered that in their profile, their name will appear in the results.
I got too many search results
- If you got too many search results, you may have used too generic a word like a country name. Try searching again using words that uniquely identify your group or location.
I didn't get any search results
- If you didn't get any search results, either your group or location is not yet listed with Alumni.NET or your group or location is spelled differently in Alumni.NET. Our groups are listed the way they were submitted to us. Try searching with a slight variation in the spelling. If your school has more than one official name, try searching for either of the names. Better yet, use a single keyword that identifies your organization.
- If you are searching for a member, try searching only for their last name to get a list of all possible matches.
- If your school is not listed, go to the city where it is supposed to be listed and click on "Add Group" to add it to Alumni.NET. We will email you when the new group has already been added.
- If your location is not registered, simply go to the page where the new location should be listed and click on "Add Location" at the bottom of the page. Fill in all the fields in the form and click the Submit button. An email will be sent to you when the new location has been added.
- Note: Some locations (United States of America, Canda, India and the Philippines) do not have an "Add Location" link because these countries already have a complete city listing or their city listings are currently being organized.
- If you are searching for member affiliation, the first results are for friends' work information. You can use the drop down box to search the same keyword for friends' group membership, groupmates' work information, and for groupmates' group affiliation.
Search Tips
- Search is NOT case-sensitive.
- Search results for groups and locations are arranged alphabetically by country and contain 20 results per page.
- Do not use abbreviations of your group to search for it.
- Don't use generic words like "high school", "college" or a country name. These words produce too many search results.
- Try to use words that uniquely identify your group.
- Try to use a variation in the spelling of your group while searching. For instance, an group that begins with 'Saint' may also be listed as 'St' or 'St.'.

Profile Edit Page

What is the Profile Edit page?
- The Profile Edit is your own personalized page where you can manage your profile and all your groups. You can get to this page by logging in to the site and clicking on the Edit your Profile Icon beside your name on the left. By default, your profile information is available to your friends. Work company and work title are accessible to other members of groups you are part of. This is for networking purposes. See the Member Affiliation option on the search box.
What can I do on the Profile Edit page?
- Your Profile Edit page is your control center. You can change your profile, change your contact details, upload your picture, and change your group details.
How do I change my profile/contact details?
- You can manually change your personal information such as:
  - Your First or Last Name
  - Your Email Address / Password
  - Your Homepage
- You can do this by clicking on the tabs of the Profile Edit Page. Make the necessary changes and click on "Save".
How do I join a group/sub-group?
- The easiest way to join a group is to first look for your group in Alumni.NET. Use the search feature to help you. Once you've found your group, click on 'Join this Group' located near the group name. Please enter your period of attendance and the degree/title and major/subtitle fields.
How do I leave a group/sub-group?
- If you want to leave a group, go to the main group page and click on the 'Leave Group' link at the left side. Removing yourself from a group does not delete your Alumni.NET registration. You are just removed from the group you choose.
How do I change my organization period of attendance?
- Changing your Group Period of Attendance is as easy as clicking 'Edit' under the Groups Tab on your Profile Edit page, making your changes, and clicking on 'Save'.
How do I delete my duplicate registration?
- If you have two or more records with Alumni.NET that use different e-mail addresses but refer to the same person, login using the first email address and password and request for that registration to be deleted. Once that is done login using the second email address and password and add your groups to this profile.
How do I delete my entire alumni registration?
How do I upload my picture?
- To upload your picture, click on 'Picture Tab' located on your Profile Edit page. A new window will appear. Click on the 'Browse' button to choose the file, then click on 'Save'. To change the picture, just click on 'Browse' again and follow the same steps.
How do I change my uploaded picture?
- To change your picture, follow the same steps used to Upload your picture and it will automatically be changed.
How do I delete my uploaded picture?

Settings Page

How do I change my email alert settings?
- Visit the settings section and you can edit the type of email alerts you would to receive.
How do I change my privacy settings?
- Visit the settings section and you can edit the privacy settings for your personal information, photo albums, friends, activities, and applications.

Group Listing

How do I add a group?
- If you wish to add your group to the Alumni.NET listing, kindly go to the City Location under which you want to add your group. Click on "Add Group" at the left of the page. Fill in all the fields in the form and click the Submit button.
- Alumni.NET now support six types of groups:
  - University - Any college or university around the globe
  - High School - Any high school around the globe
  - Middle School
  - Primary/Elementary School
  - Company - Any company (national or international)
  - Generic - Any registered organization that does not fall under the previous categories
What is a sub-group?
- A sub-group is any group that has another group as its parent. You can only be a member of a sub-group is you are already a member of its parent group.
- An example of a sub-group that you can add is the different departments in a school or company. You may also add your club or fraternity/sorority or your graduating class. This is an easier way for you to keep in contact with your friends!
- If you wish to add a sub-group to the Alumni.NET listing, kindly go to the group page under which you want to add your group. Click on "Add Subgroup" at the left side of the page. Fill in all the fields in the form and click the Submit button.
How do I modify or Delete a Group?
- To modify or delete an group, please email support@alumni.net with 'Group Listing' as your email subject. Please include all details for the modification or deletion.
How do I view the Member Directory?
- The member directory of each organization is divided according to its membership types. For schools, the member types are student/alumni, faculty, and employee. For companies, the membership type is employee. For generic groups, the membership type is member. For each membership type, you can choose to view the members either by last name or by last year of attendance.
How do I add a Related Link?
- If you would like to add link on a Group's Page, please go to that page, and click "Add Related Link" at the left side of the page. Fill in all the fields in the form and click the Submit button. An email will be sent to you when the new link has been added by the moderator.
How do I modify or delete a Link?
- To modify or delete a link on an Group's Page, please send a message to the moderator of the group. Please include all details needed for the modification or deletion. If there is no listed moderator, please email support@alumni.net with 'Related Links' as your email subject.
What are the popular groups in my area?
- You may view the top (popular) groups in your area determined by your ip address by visiting the main groups page.

Moderator

What is a Moderator?
- A moderator has the ability to do the following functions for a group:
  - Edit group info
  - Upload group logo
  - Approve new members for closed groups
  - Delete group members
  - Approve, edit and delete related links
  - Receive email alert on reported discussion board abuse
  - Delete discussion board articles
  - Approve new subgroups
  - Edit photo albums
  - Set the User Interface color of the group to match school colors
  - Activate the RSS feed for the discussion board.
  - Link yahoogroups with the alumni.net group's discussion section. This link gives a bigger audience for messages being posted in both groups.
  - Create a Facebook App to show an Alumni.NET Tab in a Facebook fan page.

How do I become a Moderator?
- You automatically become the moderator of a new group or subgroup added to Alumni.NET. For groups that are already listed, you can send a message to the moderator to add you as another group admin of the group. For groups with no group admin listed, please send email to support@alumni.net. Please include the URL of the group and the reason why you would like to be a Moderator. Applicants who manage websites, social networking groups and email groups related to the Alumni.NET group are preferred moderators.

What is an Official School Moderator?
- If you are affiliated with the school's alumni relations office, you can send email to support@alumni.net to be provided with additional capabilities. The additions include the ability to send an email alert to every member of the group for a discussion board announcement. Email alerts provide higher response rates to announcements.

Discussion Board

How do I view the Discussion Board?
- You may click on the 'Discussions' link on the main group page to view the entire board. You need to be logged in to view any posting (the site will ask you to do so).
Who can post a message?
- To post a message on the Discussion Board of a group, you must be a member of that group, and must be currently logged in.
Who can read the Board?
- All users can read the contents of the Discussion Board by default. If the moderator makes the group closed (new members are approved by the moderator), only members of the group can read the Discussion Board contents.
What is Relevance Year?
- This will help notify members of this group (via their activity stream) whose membership years overlap to the year provided in relevance year. If you want every members to be notified, select 'All'.
How do I post a message?
- There are two options to post a message. To start a new topic or thread, click on the Start New Topic Tab. To reply to a message, click on the Reply to topic link on the upper right hand side or use the Reply box located at the bottom of the message.
How do I modify a message?
- This feature is currently not supported.
How do I delete a message?
- This feature is currently not supported.
How do I report an inappropriate message?
- If you see a message that contains inappropriate content, click on the 'Report' link located at the right side of the post time. A new page will appear where you need to enter the reason for the request, and click on 'Submit'. The moderator of the group or a member of the Alumni.NET support team will review the message and delete it if it is deemed inapproriate.
I want to search for a message
- This feature is currently not supported.
When do I get an email alert?
- By default, you will receive an email alert when a user comments on a discussion thread that you have posted to. You can turn this off by going to the Settings section.

Donate Board

What is a Donate Board?
- A Donate Board automatically appears in a group when it has a moderator. The donate board is a subset of the discussion board for topics related to causes.

Who can post on the Donate Board?
- Only the moderator can start a donate topic for fraud prevention. However, all the members of the group can comment on a donate topic. DonorsChoose.ORG & Philippine Deped projects are also shown on the donate board.

Link to Group

How do I Link to Alumni.NET?
- Each main group page has a "Link to Group" option on the left hand side. This page shows how to create a javascript link to Alumni.NET that will show a member preview or discussions section on the linking website. Members shown are randomly chosen for the preview. The most recent discussion topics are shown.

Your Lists

What are lists?
- Lists are composed of friends, members, and non-members (identified by email). Lists are visible to all the members of the list but can only be modified by the creator.
What are lists used for?
- Lists are currently used for regularly sending a message to a group of users and for photo album sharing permissions.

Sending Messages

How do I send a message to members?
- To send a message to a member, click on Send Message link on the left hand side of the member's profile page. You may also go your home page and click on the Messages link. Click on Compose Message and a pop-up will show your friends and your lists. You can set the recipient to contain a combination of friends and lists.
Did the member view my message?
- Members typically get an email notification when they receive a new message. They will then have the option to login and reply back to your message.
How do I send email to a school's administrator or professor?
- We do not have any direct affiliation with the School/Professors and hence do not have the information you are requesting. Try to visit the website of the school or you may want to post a message on the discussion board regarding your request.

Photo Albums

How do I upload pictures to my profile?
- Click on the Photos link located on the left hand side of your Home or Profile page. Create an album. After which, you can then add photos to the album. Multiple photos can be uploaded using a flash uploader or a javascript uploader.
Who can see my profile photo albums?
- Click on the Settings link located on the upper right hand side. You can then set the privacy permissions for your photo albums. The choices are only friends, friends of friends, and everyone. Your main profile photo is always accessible by everyone. Within each album, you may set the sharing permissions to bypass the main settings. Besides sharing to friends, friends of friends, and everyone, you may also do customize sharing. You can share to specific individuals and/or lists. All photo albums defaults to automatically sharing to tagged individuals which can be turned off. Previous and Next photos are preloaded for faster viewing.
What are the features of the ActiveX, Java, and Flash Photo Uploaders?
- For the ActiveX, Java, and Flash uploader, the image can be cropped, rotated, and is resized before is it uploaded. The resized images have a maximum dimension of 720. Images are added to the end of the album.
- The Flash uploaded has the additional feature rearranging photo but due to technology limitations, only photos with dimensions less than 2880 can be shown as thumbnails and are compressed before being uploaded. Larger photos are uploaded without compression.
What are the features of the Javascript Photo Uploader?
- For the javascript uploader, the maximum initial photo file size for upload is 5MB. Each photo is resized after they are uploaded and before being saved in Alumni.NET. The resized images have a maximum dimension of 720. Images are added to the end of the album.
How do I upload pictures to a group?
- Click on the Photos tab on main group page. You will be given to view albums and create albums if you are a member of the group. You may upload photos to a new album to an existing album.
Who can see group photo albums?
- When a group photo album is created, the user has the option to limit access to the album only to members of the group or have it accessible by everyone. The user can also set the relevance year so that the appropriate group members will be alerted of the new photos in their activity stream.
What is photo tagging?
- Photo tagging gives the ability to identify people in photos. This tagging ability is available to the photo owner, photo owner friends, and group members if the photo is in a group album. The default list for tagging are the user's friends and fellow group members. The user can also enter a name and email not in the list. Upon tagging, the identified individual is informed through email and activity stream if an Alumni.NET member. Tagged individuals may view the photo without logging in if the photo album is set to be accessible to everyone. Otherwise, the individual is required to log in and join the group if it is in a group photo album.
What EXIF data is stored?
- Exchangeable image file format (Exif) is a specification for the image file format used by digital cameras. The flash uploader currently saves the geolocation and time taken information of the images being uploaded.
What are the maps shown with the photos?
- When geotagged photos are uploaded, location information is retained after resizing and uploading of photos. This information is shown in the map located at the bottom of the uploaded geotagged photo. The location of the photo is shown by the red marker. Pink markers represent other photos taken by the user. Yellow markers are photos taken by the user's friends.
What are the email alerts for the Photo Albums?
- By default, users that are tagged are immediately sent email alerts. Photo owners, tagged users on the photos, and users that have previously commented on a photo receive new email alerts when there are new comments. Tagged individuals that are members are required to log in to view the photo. Nonmembers are given a special code to access the photo. They are invited to register in order to view the entire photo album.

Jobs

How does a company/recruiter target Alumni.NET Schools for their job listing?
- Visit JobsCity.NET and create a free account. When you post a job listing, there will be an option to target Alumni.NET schools. Any university or college in Alumni.NET can be targeted. There is a maximum of 10 targeted schools for each job listing.

Classifieds

What is Classifieds tab for groups?
- For Philippine groups with map location, BuyAndSellPlus.COM provides a classified section. All classified ads marked with the same location will be shown in the Alumni.NET group classifieds section. For easy posting to this group, there is a link that pre-fills the map location information on the buyandsellplus.com form.

Activity Section

What items are included in the Activity Section?
- New Activity, Friends, Photos, Photo Tags, YouTube Links, Group Membership, Discussion Postings, and Comments are currently included in the Friend's Activity section. URLs included are automatically made clickable and opens a new tab upon clicking. Meta tag descriptions & images are also included for URLs shared. For YouTube links, a user can share a link by searching, by providing a link, or by selecting from their own uploaded YouTube videos. Video descriptions are shown together with a clickable screen shot of the YouTube video.

Open Social Applications

Open Social user applications will be available soon.

Other Concerns

I want to add an Alumni.NET logo to my website
- We would greatly appreciate a link from your web site. Thank you for supporting us.
How can a school/company/organization officially work together with Alumni.NET?
- Alumni.NET has been working successfully with different school organizations to help reach their alumni for several years. You may send your inquiry on possible partnerships with Alumni.NET by sending email to busdev@alumni.net with "Business Development / Partnership Inquiry" as message subject.
I want to share a success story
- Do you have a success story to share? We'd love to hear them! To send us the story, send email to support@alumni.net with "Success Stories" as message subject. We publish some of your success stories on the site for everyone to see.
I want to report a member's behavior on Alumni.NET
- If a member of Alumni.NET is using the site for unsolicited marketing purposes or is displaying any other behavior that is inappropriate, please report that member to support@alumni.net with 'Report Member' as your e-mail subject. Please include in the e-mail body the message of the member and an explanation of what they have done.
I want to report a bug in the system
- To report a bug, send email to support@alumni.net with "Bug" as message subject.
I want to send my Comments and Suggestions
- For questions about the site, or to send comments and suggestions, send email to support@alumni.net with "Comments/Suggestions" as message subject.

Advertising

Alumni.NET accepts various forms of advertising. The quickest way to advertise on Alumni.NET is to use Google Adwords and specify Alumni.NET as your target site for your ads. We are also glad to assist you to create other effective and efficient marketing campaigns possible. Please send an email to advertising@alumni.net . Please state the type of advertising and target audience in your e-mail body and we'll try to get back to you as soon as we can.

wiki.Alumni.NET Help

wiki.Alumni.NET is designed for sharing information regarding neighborhood locations such as schools, stores, restaurants, tourist attractions, companies, and other organizations. Consult the User's Guide for information on using the wiki software. Please use the search box to find a location wiki page. Feel free to add any information or any new points you think will be useful to other users. For an overview of all Alumni.NET features, take a tour. To view a wiki map in your area determined by your ip address, please visit the main page.

How to login

To upload photos and move pages, users are required to login. All registration and login is done on www.alumni.net. The username used for wiki.alumni.net is your complete name plus your www.alumni.net ID.

How to add new wiki points in Wiki.Alumni.NET

Please use the search box on the left hand side to first search for the new point you would like to add. If it does not exist, try searching for nearby points. Entering "City Name, Country Name" on the search box would usually be sufficient. Click on the nearest point you can find. On this wiki page, click on the "Add New Point" button located below the map to add your new wiki point.

How to view Wiki.Alumni.NET on an iPhone

Wiki.Alumni.NET map and information can be viewed on your iPhone or iPod Touch using Wikimap®.

How to view Wiki.Alumni.NET locations with webcams

Visit [1].

How to add social networking features to a wiki page

If you have created a wiki page for a school, a company, or a group, you can easily associate Alumni.NET social networking features. Click on the "Alumni Directory" link on the left hand side of the wiki page. You will be directed to a Location Page. Click on the "Add Group to the Location" link and use the exact same name of the wiki page. After approval of your submission, the wiki page will start having social networking functionalities.

Wikimap Help

Visit [2].

Contact Us

We haven't answered your question? Contact us and we'll get back to you as soon as we can.

For questions about the site, or to send comments and suggestions, send email to support@alumni.net with "Comments/Suggestions" as message subject.
If you'd like to share your success story, send email to support@alumni.net with "Success Stories" as message subject.
For Advertising inquiries, send an email to advertising@alumni.net.
For Business Development, and Partnership inquiries, send your proposals by sending email to busdev@alumni.net with "Business Development / Partnership Inquiry" as message subject.

   U.S. Address:
   440 North Wolfe Road
   Sunnyvale, CA 94085
   U.S.A.

   Philippine Address:
   106 Neptune St.,
   Makati City
   Philippines 1209
   Phone: +63-2-310-3278